Shipping Protection & Tipping Policy

We want every customer to have a clear and flexible checkout experience. For this reason, certain optional services may be available when placing an order, including Shipping Protection and Tipping.

Optional Checkout Add-Ons

Shipping Protection and Tipping are optional selections and are not required to complete your purchase. These charges will only apply when you choose to add them during checkout.

Shipping Protection
This optional service is intended to provide added support for qualifying package issues that may occur while an order is in transit, such as loss, damage, or theft.

Tipping
Customers may also choose to leave a voluntary tip as a gesture of appreciation for the team involved in order handling and customer support.

You may place an order without adding either of these services.

Shipping Protection Information

Shipping Protection applies only to eligible shipping-related incidents and may be subject to specific terms, limitations, and exclusions.

For additional information about applicable coverage, please review our Shipping Protection page:

https://ceanwaynes.com/products/shipping-protection

Removing or Refunding Optional Charges

If you selected Shipping Protection or added a Tip by mistake, or decide afterward that you no longer wish to keep the optional charge, you may contact us to request a refund for that specific amount.

A refund request may still be submitted after the related order has entered processing or has been shipped.

Approved refunds will be returned to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

Customer Support

For questions regarding optional charges, Shipping Protection, or refund requests, please contact us using the information below:

Email: support@ceanwaynes.com
Phone: +1 (424) 349-4114

Our support team will review your request and assist you as soon as reasonably possible.